Contact Center – CX: Customer Experience & AI
Close the gap between new and lifelong customers with AI-powered customer experiences.
Your team works hard to make every customer interaction a success. Empower their efforts with the intelligent, AI-powered tools they need to deliver consistent and high-quality experiences that lead to repeat business.
The Benefits of S-NET Contact Center
S-NET Contact Center offers more than traditional customer service solutions. With tailored-fit, optimized CX and AI-powered workflows, your agents can deliver seamless, personalized experiences at every touchpoint. S-NET Contact Center makes it easy to eliminate pain points and engage customers on their terms while you consistently hit your growth goals.
Solutions
Contact Center optimizes every customer's experience with all the features of Call Center Omnichannel plus leading-edge AI and support for social media engagement. Reach your customers on any channel and engage them with personalized service that we tailor to your needs and goals. Our solutions include:
- Cloud-based intelligent CX, AI-enhanced contact center platform
- Advanced IVRs
- Call queuing
- Skill-based routing
- Complete feature suite
- Intelligent call routing and automations
- User-friendly interface
- Robust HD call quality
- Agent productivity tools
- Flexible and remote-friendly platform
- Unified desktop and mobile apps
- Inbound, Outbound, and custom workflows
- Seamless CRM integrations
- Call monitoring, whispering, and coaching
- Intuitive call management
- Easy, customized reporting
- Actionable analytics
Services
Designing a contact center that delights your customers and helps you reach your goals is effortless with S-NET. Our team provides comprehensive services from defining your contact center needs to implementing your system so that you can focus on serving your customers. Our services include:
- Dedicated Project Manager, Implementation Engineer & Provisioning Specialist
- Business needs assessment
- Contact center needs analysis and design
- Custom reporting and analytics aligned with KPIs
- Creating Agent IDs and Skill Groups
- Defining call flows and automations
- Integrating CRMs
- Installation, configuration, and provisioning
- Ongoing support
Support
Enjoy white-glove support from our dedicated solution team when you choose S-NET as your contact center solution provider. We ensure you have the tailored-fit solution and reliable, high-quality performance you need to focus on running your business.
- Dedicated Client Technology Advisor
- 24/7/365 Technical and Customer support
- Ongoing proactive account management and monitoring
- Seamless system maintenance and updates
- Complete technology ecosystem
How Contact Center Works
S-NET's Contact Center platform is tailored to the needs of your business to help you engage and retain more customers. We build on the omnichannel capabilities of Call Center Omnichannel to incorporate intelligent AI that simplifies your workflows and maximizes agent success with every interaction.
Omnichannel Contact Center Suite
Make it easy for customers to get in touch with you via voice, texting, chat, email, and social media channels while seamlessly managing interactions with a sophisticated suite of features and omnichannel design tailored to your business needs. Automate customer interactions and offer self-service solutions with customized workflows and integrations.
Robust IVR, ACD & Automated Attendant
Automate repetitive call flows with IVR custom messaging to reduce agent workloads, collect relevant information, and route customers to the appropriate destinations via custom ACD workflows using the built-in automated attendant.
Advanced CCaaS Management
Streamline your contact center operations to make every client interaction count while keeping business flowing. Route and monitor calls, improve response times, leverage whisper, barge and call recording, and streamline customer experiences through one easy interface.
Contact Management & Custom CRM Integration
Manage your outbound calls and extensions to provide your customers with the best service possible. Enhance agent efficiency and productivity with an automated outbound dialer. Simplify contact management with unified contact records and deliver enhanced customer experiences with custom CRM integrations.
Agent Productivity Tools
Enhance your agent productivity with call scripting, skill-based routing, canned responses, and more features by request.
Intuitive End-User Interface
The flexible, browser-based end-user interface provides agents and supervisors with an intuitive feature suite that streamlines learning curves and keeps every interaction running smoothly.
Social Media Channel
Contact Center adds support for Facebook & WhatsApp engagement to the omnichannel experience, allowing agents to engage customers on their favorite social media platforms.
AI Sentiment Analysis
Contact Center offers AI sentiment analysis integration to evaluate emotional tone in customer and agent messaging, ensuring a pleasant interaction that helps address customer pain points.
AI Copilot
AI Copilot helps expand, rephrase, adjust tone, translate, fix grammar, and summarize conversations to support agents and ensure cohesive, on-brand messaging across channels.
AI Assist
AI Assist allows your team to engage customers with knowledge base material, better understand customer needs, and formulate responses consistent with the company mission and goals.
AI Agent
AI Agent is a built-in chatbot that helps resolve customer issues instantly with accurate, conversational answers using agent support and knowledge base content.
Standout CX with Intelligent AI
S-NET Contact Center has everything you need to create exceptional customer experiences, enhanced by the power of AI. Streamline communications, simplify workflows, and empower agents with a complete contact center solution designed to help you win lifelong customers.
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OmniChannel | Voice, SMS, Webchat and Email |
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Robust Interactive Voice Response (IVR) System and Automatic Call Distribution |
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Advanced CCaaS Management Features including Whisper, Barge and Call Recording |
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Built-in Contact Management, Unified Contact Records and Custom CRM Integration |
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Webchat Integration for Automated Customer Interactions & Self-Service Solutions |
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Outbound Dialer for Automated OutReach |
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Canned Responses |
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Flexible, Intuitive, Browser-Based End-User Interface for Agents and Supervisors |
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Social Media Channel (Facebook & WhatsApp) |
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AI Sentiment Analysis Integration for Evaluating Emotional Tone in Customer & Agent Messaging |
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AI Copilot | Helps Expand, Rephrase, Adjust Tone, Translate, Fix Grammar, and Summarize Conversations. |
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AI Assist | Engage Customers with KB Material, Understand Customer Needs & Formulate Response |
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AI Agent | Using a Chatbot to Resolve Customer Issues Instantly with Accurate, Conversational Answers Using Your Support/KB Content |
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