Managing Technology in Fast Casual Franchises

To keep up with demand and customer expectations, technology is an essential component for success in fast casual franchises. Solutions for communications systems, POS integrations, CRM platforms, AI, mobile ordering, and more must all work together harmoniously to ensure a seamless customer experience.

But the challenge for any business owner of fast casual franchises is how to tie all these technologies together while maintaining a cohesive brand for the customer and frictionless oversight on the backend. This challenge is magnified for franchises with multiple and expanding locations, when onboarding new operators, and adapting to constantly evolving technology needs. 

With so many moving parts to manage requiring specialized knowledge and expertise, fast casual franchises can turn to a hands-on technology vendor that understands their unique needs and provides custom solutions. S-NET offers this dedicated, white-glove approach to the multi-location franchise space with our “Swiss army knife” of franchise technology, managed services, and ongoing support. 

All Your Fast Casual Technologies, All in One Place 

Here’s an overview of core franchise technologies and how S-NET can tailor them to the needs of fast casual franchises: 

• Cloud communications system: The backbone of any organization is its communications platform, which connects employees, management, and customers. Cloud communications also allow for effortless calling across locations and complete oversight of an entire franchise network. S-NET’s team provides custom call routing and integrations that centralize a franchise’s technology into a single platform for enhanced performance and reporting. 

• Custom Integrations: Franchises rely on several core technologies such as Point-of-Sale (POS), Customer Relationship Management (CRM), finance and inventory management applications, Artificial Intelligence (AI) engines, and more to ensure smooth operations. Streamlining these technologies on the backend with custom integrations to your communications platform allows franchise owners to manage all their workflows from a single location and leverage all their data for unparalleled insights. 

• Mobile Ordering & Self-Service Kiosks: The customer experience has expanded to include multiple ways of interacting with their favorite restaurants to place orders. Online ordering, delivery apps, tablets at tables, and self-service kiosks all offer unique touchpoints to engage with customers. These technologies must also be integrated seamlessly with your franchise infrastructure and customized to your goals, workflows, and branding to streamline the customer experience and provide valuable insights for your business. 

• Internet & Cybersecurity: Ensuring you have reliable Internet bandwidth and built-in cybersecurity for your network is imperative for ongoing performance and peace of mind. S-NET provides fully managed business Internet solutions and cutting-edge cybersecurity, which allows fast casual franchises to bundle all their core technology solutions with a single provider. With just one hand to shake, you will always know who is responsible for your network and who to call if there’s an issue. 

To ensure continued growth for fast casual franchises, having the right technology partner can make the difference between seamless efficiency and customer satisfaction or lost orders and revenue. As technology continues to evolve, make sure your business is future-proofed for whatever may come with a technology expert that specializes in fast casual franchises and white-glove service. 

With S-NET as your partner, you can focus on serving more customers while we handle the complexities of your technology infrastructure.