Avaya News: Is Your Business Affected?

The latest Avaya news has rocked the cloud communications market with yet another shift in an already turbulent landscape: the technology company will soon require a 200-seat minimum for their Avaya Experience Platform (AXP), simultaneously ending support for existing customers with less than 200 seats. 

This announcement has left many Avaya Partners and Customers looking for alternatives. SMBs are particularly hard hit by changes like this, since they rely more heavily on their technology partners as extensions of their business resources. Even more critical is the impact this will have on each company’s customer base who may notice a change in the way they contact any business currently leveraging the Avaya Experience Platform. 

At S-NET, we understand how disruptive a forced migration can be for all affected parties. We’re also a leader in white-glove service and support, providing the VIP treatment for each and every customer. As 19-year veterans in the cloud communications space, we have supported our customers through many market changes, always prioritizing their needs. One of our core principles since our founding is that we are 100% committed to all our business partnerships, supporting SMB to enterprise clients in a range of industries. 

To help businesses impacted by this Avaya news, S-NET is offering free migrations to our industry-leading CCaaS platform, which includes tailored-fit solutions, concierge service, and white-glove support every step of the way. 

Why Switch to S-NET? 

Whether you’re a Partner looking for a reliable technology vendor or a Customer in need of a new CCaaS provider, S-NET offers benefits for everyone’s unique situation: 

• We offer two CCaaS solutions that we tailor to your needs and goals: Call Center Omnichannel and Contact Center CX AI. 

• We’ll provide seamless, free migration services to ensure your transition to our platform is fully-managed and stress-free, with business-as-usual results. 

• Our concierge services include a dedicated team to handle your solution rollout with a Project Manager, Implementation Engineer, and Provisioning Specialist assigned to every account. 

• After installation, we provide a dedicated Client Technology Advisor to be your single point of contact with S-NET, who will help manage your account, answer questions, and ensure you get the VIP treatment we are known for. 

Avaya may be leaving smaller businesses behind, but S-NET is ready to help them move forward—with a CCaaS solution that offers an unparalleled customer experience for Partners, Customers, and their end-users. 

Contact us today and let’s start your migration to a better, more reliable CCaaS platform.