Fines
Mobile Carriers fine customers for major compliance violations, such as using techniques to circumvent compliance and customer protection controls.
Text Enablement
- This pass-through fine is applied if T-Mobile receives a complaint where you or your message sender text-enables a 10-digit NANP telephone number and sends messages prior to verification of message sender ownership and/or letter of authorization.
- Cost: $10,000 per violation
10DLC Long Code Program Evasion
- This pass-through fine is applied if a program is found to be using techniques like snowshoeing, dynamic routing, or non-approved number replacement.
- Cost: $1,000 per violation
Content Violation
- This pass-through fee is applied for each unique instance of the third or any subsequent notification of content violating the T-Mobile Code of Conduct involving the same content provider.
- This content includes SHAFT-C (sex, hate, alcohol, firearms, tobacco, cannabis) violations, spam, phishing, and messaging that meets the Severity 0 violation threshold per the CTIA Short Code Monitoring Handbook.
- CTIA Short Code Monitoring Handbook
- Cost: $10,000 per violation
Fraud
- Attempted phishing, smishing, social engineering or similar practices that manipulate individuals to reveal credit card details, social security numbers or other private information.
- Cost: $2000
Illegal Content Especially Cannabis
- Any content which is not legal according to Federal or State (must be all 50 states) law. This includes Cannabis, Marijuana, Illegal Prescriptions and Solicitation.
- Cost: $1000
Other Illegal Content, Including SHAFT
- Other content violations, including SHAFT, that does not follow federal and state law / regulations.
- Cost: $500
