Finding the Best VoIP Softphone for Multi-location Businesses

The best VoIP softphone for your multi-location business is the one that adapts to your needs. This sounds like a simple statement but becomes more complex when you start evaluating the many available options on the market. Comparing features, integrations, scalability, security, vendor support, and other considerations can frustrate any business. Add the complexity of a multi-location business model, and you have additional layers to manage and find solutions for.

However, finding the best VoIP softphone for your needs doesn’t have to be a hassle. At S-NET, we emphasize the power of tailored-fit solutions that adapt to your business needs and goals. Our softphone offers a complete feature suite plus our engineers’ hands-on, dedicated services to ensure those features work how you need them to.    

Why S-NET Connect is the Best VoIP Softphone for Your Multi-location Business  

No matter where you are in the research phase of finding the best VoIP softphone, S-NET is there for you! Here are just a few reasons our softphone, S-NET Connect, is the right solution for your business:     

Allows Employees to Work from Anywhere  

The ability to work from anywhere is crucial for businesses with multiple locations. S-NET Connect gives your teams the ability to make and take calls nationwide while maintaining seamless communications across locations and devices with capabilities like:  

• Device Flexibility: S-NET Connect can be leveraged from a desktop, laptop, tablet, or mobile device, allowing your employees to make and receive calls from any device, wherever they are.  

• Centralized Platform: Thanks to a consistent, centralized platform, your staff will always keep track of their conversations with customers or colleagues. S-NET Connect transitions seamlessly between devices and maintains updates on all simultaneously.  

• Seamless Features: Employees can use built-in conferencing, SMS/MMS messaging, chat, presence management, and more features from any device. S-NET Connect also supports custom call routing and integrations to tie all your communications and workflows to one place.  

All-Inclusive, Scalable Communications    

For businesses operating across multiple locations, juggling various platforms and devices disrupts communications and frustrates employees and customers. Softphone applications like S-NET Connect allow you to streamline communications with all-inclusive features and integrations customized to your operational needs. It also provides unlimited scalability that grows with you while being fully managed and monitored by S-NET’s technology experts. Our solutions include:  

• Customized Workflows: S-NET works with you to evaluate your current technology infrastructure, determine necessary changes, and design workflows tailored to your needs and goals. We program call flows and features to ensure your softphone empowers employees to reach critical business goals.  

• Custom Integrations: As the backbone of your business, your communications system also relies on third-party integrations to address all your daily operations. S-NET Connect can be customized to work seamlessly with CRM, ERP, AI engines, and other line-of-business integrations you need for success.   

• Effortlessly Scalable: Supported by S-NET’s proprietary cloud infrastructure, your business can scale as needed. We provide a dedicated team to oversee your communications system and ensure it always supports your operational needs.  

Built-in Data Security & Compliance  

Multi-location businesses are more vulnerable to data breaches due to the larger attack surface and complexity of systems. Ensuring data security and compliance with regulations like GDPR, PCI, or HIPAA across all locations can be daunting and time-consuming. S-NET Connect provides built-in security plus 24/7/365 system monitoring and maintenance from our expert security team to protect your business from threats. Your softphone solution from S-NET includes:  

• Secure Cloud Architecture: S-NET’s ultra-reliable cloud is built on dual data centers and a pod infrastructure to ensure your softphone network is always available. With built-in resiliency and redundancy, you enjoy guaranteed uptime and fail-safe business continuity.  

• Built-in Encryption & Cybersecurity: S-NET Connect offers built-in encryption and security that adhere to global compliance standards and regulations, verified by third-party audits. We comply with HIPAA, PCI-DSS, SOC Type 1& 2, ISO 27001, and NIST 800-53/FISMA.  

• Reliable Connectivity: We guarantee a 99.999% uptime SLA plus provide fully managed connectivity solutions to bundle your softphone with the most reliable network available. Our engineers fully monitor and manage your connectivity to maintain consistent, ultra-reliable uptime and proactively manage threats to avoid downtime.   

Consistent, Customizable Call Routing  

Effective call routing is essential for multi-location businesses and franchises to ensure employee engagement and customer satisfaction. With S-NET Connect, you get cohesive softphone infrastructure that can be customized to your unique needs. Our engineers also assess your business goals to design call routing that empowers your success. We provide:   

• Automatic Call Routing: Based on user-defined rules programmed by your S-NET engineering team, calls can be forwarded to designated numbers, voicemail boxes, or other users automatically, ensuring no call goes unanswered, no matter where or how they are being received.  

• Pre-built Queues: Particularly beneficial for customer support teams, supervisors can efficiently assign agents to calls, reducing wait times and improving the overall customer experience. Queues are programmed to suit the needs of individual locations and align with company goals to ensure consistent operations across the business.  

• Presence Management: Office administrators and employees can see who’s online, out of the office, or on a call at each location and across the entire organization from a single dashboard. We also include comprehensive reporting to help you see trends in employee performance and customer satisfaction over time to continuously improve your services.  

The Secret to the Best VoIP Softphone: Concierge Service & White-Glove Support  

Last but not least of the benefits that make S-NET Connect the best VoIP softphone for multi-location businesses is the level of service S-NET provides. Our emphasis on concierge services that address your business needs and goals individually, plus our comprehensive, white-glove support, sets us apart as a softphone provider and communications company.  

Every business is unique, and multi-location businesses have specific requirements requiring in-depth analysis to address their communications needs. You can get all the softphone solutions, services, and support your business needs to thrive from one provider with S-NET!